![]() Why did I get a message saying my Ring device is registered to another owner if it’s brand new? If you get a message that the device cannot be transferred because it was reported stolen or can’t be transferred for another reason, such as the previous owner is deceased, please contact Ring Support. If you purchased the device from a retailer, and get the message that it's registered to someone else, please return it and ask for a replacement. Purchased from a Retailer - Registered to Someone Else If you simply want to share access to a Ring device, you can become a Shared User by asking the device owner to send you an invitation. If you need to download videos before you remove a device, you can get step-by-step instructions using this link.Once you remove the device, all of your data and any videos will be removed.Tap Remove this Device on the bottom of the screen.Tap the device that you want to release.How to Remove a Ring Device from your Account and Release Ownership Note: Ring Community Support cannot expedite requests to release devices from original/registered owners. If you re-attempt a set up before the device has been released from the previous owner, you’ll get a message saying the transfer has not been completed. ![]()
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